Frequently Asked Questions

A collection of FAQs our customers find it helpful.

Where can I purchase XDAQ AIO?

Visit the XDAQ AIO webpage.
Click Add to Wishlist.
Go to Wishlist at the top of the website and select Quote Wishlist.
Fill in the required information and click Submit Quote.

How can I ensure video synchronization between USB cameras and Headstage signals?

We provide detailed documentation on how we measure camera latency and metadata processing the camera frame with headstage signals acquire by Intan RHX.

Note

Support for Open Ephys GUI is in development (coming soon).

Why aren't my cameras working?

If you're experiencing issues with USB cameras, please refer to our USB cameras documentation for troubleshooting steps and compatibility information.

The app crashed. What should I do?

As the app is currently in beta, crashes may occur. If you experience a crash, please follow these steps:

Restart the app and see if the issue is solved.
Locate the log files:
- Windows: C:/ProgramData/Thor Vision
- macOS: ~/Library/Application Support/Thor Vision/
Report any bugs or issues on our GitHub Issues page, including relevant logs and details about the crash.

Your feedback helps us improve the software, and we highly appreciate bug reports.

How can I provide feature suggestions or contribute to the app?

We welcome feedback and feature suggestions! Please submit your ideas and feature requests on our GitHub Issues page.

If you have any further questions or need additional assistance, feel free to contact us at support@kontex.io.