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Frequently Asked Questions

A collection of FAQs our customers find it helpful.

Where can I purchase XDAQ AIO?

  1. Visit the XDAQ AIO webpage.
  2. Click Add to Wishlist.
  3. Go to Wishlist at the top of the website and select Quote Wishlist.
  4. Fill in the required information and click Submit Quote.

No Preview After Initial Setup?

Re-select the same Quality / Codec once.

If the issue persists, repeat the Launch Sequence.

Lost Connection?

Confirm all cables are secure, then wait for the XDAQ status to update (approx. 6 seconds).

If the issue persists, repeat the Launch Sequence.

Preview Frozen After a Mid-Demo Change?

Repeat the Launch Sequence.

How can I ensure video synchronization between USB cameras and Headstage signals?

We provide detailed documentation on how we measure camera latency and metadata processing the camera frame with headstage signals acquire by XDAQ-RHX.

Note

Support for Open Ephys GUI is in development (coming soon).

Why aren't my cameras working?

If you're experiencing issues with USB cameras, please refer to our USB cameras documentation for troubleshooting steps and compatibility information.

How can I provide feature suggestions or contribute to the app?

We welcome feedback and feature suggestions! Please submit your ideas and feature requests on our GitHub Issues page.

If you have any further questions or need additional assistance, feel free to contact us at support@kontex.io.